You can click on My Account/ Login/ Forgot your password? and an automatically generated password will be sent to your registered email address.
If you are still unable to find your product after searching online and consulting with your local distributor please contact us via our contact form. We will take one last look in our warehouse for your desired product.
When you place an order on edmmond.com, an order confirmation will be sent to your registered email address. In case you have entered an incorrect email address, please say hello to our customer service team at email@example.com and we will send you the order details
Contact us at firstname.lastname@example.org and we will help you to cancel the order. We regret to inform you that if the order has already left our warehouse we will not be able to cancel it immediately.
Please send us an email to email@example.com with all the address details (street, number, floor, etc.) and we will modify them.
Once an order has been placed, it is not possible to add items to an existing order. If you wish to order an additional item, please place a separate order through our online store.
All items are in stock unless "Out of Stock" is displayed. Please note that even if an item is in your shopping cart, it may still be purchased by another customer until you have completed the order. If the product you want to purchase is out of stock, add it to your Wish List so you can save it and view it at any time. You will be notified once it is back in stock.
We usually ship orders within 24 hours of payment Monday through Friday. At most, it may take up to 5 working days.
Once the order has been placed, you will receive an email or sms with the tracking number of the logistics company in charge of the shipment. If you have any other questions, please do not hesitate to contact us at firstname.lastname@example.org.
If it is a domestic order and there are no complications, it will take 2-5 business days. International orders take 5-8 business days. Customs control may play a factor.
You have a variety of options to pick up your order. You can request pick up at any of our stores or we can ship anywhere in the world.
Of course you can. Our team will be happy to greet you and help you in everything you need. We remind you that we will notify you by sms when the order is ready to be picked up at the store.
Yes, anywhere in the world. We love to travel, so please take us to the most exciting places! International shipping takes 5 to 8 business days to reach its final destination. You can check the shipping cost table for international orders in our Shipping tab.
We love to travel wherever you want to take us, so please do! We've already shipped to Mexico, Australia, China, Japan... and we're happy to come to your country too.
For domestic shipments in Spain, shipping costs are free for orders over 40€ (except for the Canary Islands, Balearic Islands, Ceuta and Melilla). For orders under 40€, shipping costs are only 4,95€. International shipments are free for orders over 120€.
Depending on the country and the cost, shipping costs will start at 12,95€ for orders under 120€. Please see the table of these rates in the Shipping tab.
If you have an Edmmond promotional code, you will be able to enter it just before you checkout. You will notice that when you confirm your order ('4. Confirm order') there is a check box that says 'I have a discount coupon', click on it and add your coupon code. If valid, the discount will be applied in the order summary. Remember that the system will not accept 2 different coupons on the same purchase.
Edmmond Studios accepts card payments, PayPal, American Express, Visa, Mastercard, Apple Pay (only through Safari) and Klarna.
All payments will be made in Euros. Edmmond Studios is a Spanish brand and the Euro is the official currency of our country.
We will process your return as soon as we receive it. The refund may take 5 to 7 business days. If you find that the refund is taking longer than the above, please do not hesitate to contact our customer service team.
You have 14 days from the placement of your order. Remember that the product must not be used or altered, and must have all the labels in order. You can return the items by visiting any of our stores. In Madrid: c/ Claudio Coello, 21 and c/ Fuencarral, 74. Or in our Valencia store at c/ Conde de Salvatierra, 29.
Our team will help you so that the return can be processed successfully and then we will proceed with the refund. You can also return the product through our online store. Send us an email to email@example.com indicating the order number and the items you wish to return.
Alternatively, you can call us at +34 91 522 22 20. Underwear cannot be returned or exchanged.
You have 30 days from the date of order. Remember that the product must not be used or altered, and must have all the labels in order.
You can exchange the items by visiting any of our stores. In Madrid: c/ Claudio Coello, 21 and c/ Fuencarral, 74. Or in our Valencia store at c/ Conde de Salvatierra, 29. For online orders, we only accept size changes of the same product in the stores. To change the color or for another product you will have to send us an email to firstname.lastname@example.org indicating the order number, the items you want to change and the items you want to receive.
These exchanges are only available for products of the same price. If you prefer, you can call us at 91 522 22 20. Underwear cannot be returned or exchanged.
First of all, we are very sorry! We are still learning from our mistakes. Let us know at email@example.com, adding the order number, name and what is the problem with the order. Anyway, check our return and exchange policy just in the question above.
Yes, you will be refunded the full amount of the order (except shipping costs). Refunds will take approximately 15 business days from the day we receive the package and return form. If there is a problem with the refund, we will contact you directly to resolve the problem. If for any reason after 30 days you still have not received the refund, please inform your bank. After that, please feel free to contact us for further assistance at firstname.lastname@example.org<
You can exchange your product for another one within 30 working days of receiving your order. If you wish to return it, you have 14 working days from receipt of the order.
By subscribing to our newsletter and following us on social networks (@edmmond; edmmond studios).
In `My account' fill in the `Account details' field. Click there and follow the instructions to update the information provided above.
Greet us at email@example.com, we will be happy to assist you in whatever you need, or call us at +34 915 222 220. Remember that you also have the online chat on our website.
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